Frequently Asked Questions (FAQ)
Welcome to the Luxurash FAQ page!
Here you will find answers to frequently asked questions about our products, delivery and customer service.
1. How do I place an order?
Placing an order on Luxurash is simple and secure:
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Browse our shop and select your items.
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Add them to your cart.
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Follow the secure payment process.
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You will receive a confirmation email as soon as your order is validated.
2. What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal and Shop Pay , for fast and secure payment.
3. Delivery
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Preparation : Your order is carefully prepared within 3 to 5 business days .
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Shipping : Once shipped, delivery usually takes between 10 and 15 days depending on your location.
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Tracking : A tracking number will be sent to you by email as soon as your package is shipped so you can track it.
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Shipping costs : Delivery costs are calculated based on your address and the weight of your order.
4. Returns and exchanges
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You can return or exchange a product within 14 days of receipt.
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Products must be in their original condition and unworn.
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See our Return Policy page for full details.
5. Product maintenance
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For clothing , read the label for washing and drying instructions to preserve quality and colors.
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For jewelry and accessories , avoid contact with water, perfume, and chemicals.
6. Problem with my order
If you encounter any issues (missing or damaged product, or order error), please contact our customer service department via the Contact page. We are committed to resolving your problem quickly and efficiently.