Privacy Policy

At Luxurash , we take your privacy very seriously.
We only collect the information necessary to process your orders and improve your shopping experience.

Information collected:

  • First and last name

  • E-mail address

  • Delivery and billing address

  • Payment information (processed only through secure platforms)

Use of information:

  • Processing and shipping your orders

  • To communicate with you regarding your order or any promotions.

  • Improving our products and services

Security :
Your data is stored securely and is never shared with unauthorized third parties.

For any questions regarding your personal data, please contact us via our Contact page.

2. General Terms and Conditions of Sale (GTC)

By placing an order on our store, you agree to the following conditions:

Orders:

  • Orders are confirmed after full payment.

  • Luxurash reserves the right to cancel any order in case of payment problems or product availability issues.

Delivery :

  • Preparation time: 3 to 5 working days

  • Shipping: 10 to 15 days depending on location

Returns and exchanges:

  • Returns are possible within 14 days of receipt, provided the products are unworn and in their original condition.

  • See the Return Policy page for details.

Payment :

  • All transactions are secured via PayPal, bank cards and Shop Pay.

Responsibility :
Luxurash cannot be held responsible for indirect damages related to the use of products purchased from the store.

3. Return and Refund Policy

At Luxurash , your satisfaction is our priority.

Terms :

  • Returns accepted within 14 days of receipt.

  • Products must be in their original condition , unworn and with their original packaging.

Procedure :

  1. Contact our customer service via the Contact page.

  2. Send the product to the address provided by our team.

  3. After receipt and verification, we will proceed with the refund or exchange according to your choice.

Return shipping costs:

  • The customer is responsible for the cost, except in the case of an error on our part (defective product or shipping error).

Refund :

  • The refund will be issued via the same payment method used for the order, within 7 to 10 working days after receipt of the return.